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Awarded contract

Published

Contact Centre as a Service

4 suppliers have saved this notice.

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Buyer

Money And Pensions Service

Value

9,187,844 GBP

Current supplier

KERV DIGITAL LIMITED

Description

This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.

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Chair

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Risk Officer

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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CPV Codes

48333000 - Contact management software package
48330000 - Scheduling and productivity software package

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