Repair, Maintenance and Associated Services

Description

Golden Lane Housing manages circa 1,429 homes (owned, managed and leasehold) across England, Wales and Northern Ireland. Tenders were invited to deliver planned investment works, compliance programme and servicing, responsive repairs, void works, estate services and out of hours (OOH) call handling service for a term of five years with the option to extend for two further periods of twenty four months up to a maximum of nine years in aggregate. The tender for repairs, maintenance and associated services was divided into four lots. Lot 1 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 1 Lot 2 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 2 Lot 3 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 3 Lot 4 - Out of Hours (OOH) Call Handling Service (All Regions) This contract award notice relates to Lot 4 - Out of Hours (OOH) Call Handling Service (All Regions). Lot 1: Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 1 The typical activity under Lot 1 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 1, currently includes within it approx. 744 homes. This figure may increase during the life of the contract. The primary workstreams to be delivered through this contract are: •Planned Investment Works; •Compliance Programme and Servicing; •Responsive Repairs (24/7, 365 days a year basis); •Void Works (to achieve a letting standard); •Estate Services (including grounds maintenance, trees, window cleaning and communal cleaning). The geographic region covered by Lot 1 was detailed within the tender documents. Lot 2: Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 2 The typical activity under Lot 2 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 2, currently includes within it approx. 383 homes. This figure may increase during the life of the contract. The primary workstreams to be delivered through this contract are: •Planned Investment Works; •Compliance Programme and Servicing; •Responsive Repairs (24/7, 365 days a year basis); •Void Works (to achieve a letting standard); •Estate Services (including grounds maintenance, trees, window cleaning and communal cleaning). The geographic region covered by Lot 2 was detailed within the tender documents. Lot 3: Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 3 The typical activity under Lot 3 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 3, currently includes within it approx. 302 homes. This figure may increase during the life of the contract. The primary workstreams to be delivered through this contract are: •Planned Investment Works; •Compliance Programme and Servicing; •Responsive Repairs (24/7, 365 days a year basis); •Void Works (to achieve a letting standard); •Estate Services (including grounds maintenance, trees, window cleaning and communal cleaning). The geographic region covered by Lot 3 was detailed within the tender documents. Lot 4: Out of Hours (OOH) Call Handling Service (All Regions) The typical activity under Lot 4 will be to deliver an Out of Hours (OOH) Call Handling Service for Golden Lane Housing tenants, tenant support workers and/or their families to report emergency and appointable repairs outside of normal working hours (including evenings, weekends and bank holidays) as detailed in the tender documents. This service will include the keeping and maintenance of out of hours records, and the communication of out of hours jobs that require attendance by the third-party Responsive Repairs Contractor.