Awarded contract
Published
Dispute Support - Enhanced Enquiries Service
10 suppliers have saved this notice.
Looks like a fit? Save this tender and qualify it in Stotles
Description
The Housing Ombudsman Service will be leveraging this procurement under the Crown Commercial Service - Outsourced Contact Centre and Business Services under the following Lots: Lot 1 – Contact Centre. The Invitation to Tender will be published only to suppliers that have registered under the agreement of the above Lots only. Lot 1: The Housing Ombudsman is seeking a supplier who has provided an enquiries service to either an Ombudsman or within the regulatory service sector. The successful provider will be expected to cover a call centre and reception function for all incoming contact into the Housing Ombudsman Service. This scope aims to cover a number of Service Lines requirements. The successful providers will be expected to provide a proposal to the Authority covering the following Service Lines: •Telephone contact response including Natural Language Processing (NLP) and signposting to other agencies •Email receipt and management. •Web Form management. •Web chat functions •Postal communications /receipt & document scanning- incoming and outgoing. •Client satisfaction surveys
Qualify tenders faster with AI summaries - see key details in the Stotles app
Never miss a tender again
Get alerts, AI summaries and tools to qualify faster
Explore similar pre-tenders, open or awarded contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
Ministry of Defence
185,000,000 GBP
Published 4 days ago
Environment Agency
61,396 GBP
Published 5 days ago
Amgueddfa Cymru — National Museum Wales
34,000 GBP
Published 25 days ago
Hampshire County Council
2,226,716 GBP
Published a month ago
Environment Agency
80,000 GBP
Published 3 months ago
Hampshire County Council
3,400,000 GBP
Published 3 months ago
Awarded
Proficiency Testing
The Police and Crime Commissioner for Lincolnshire
30,000 GBP
Published 5 months ago
Merseyside Fire and Rescue Authority
28,000 GBP
Published 5 months ago
Explore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
CPV Codes
Sign up to the Stotles Tender Tracker for free
Find even more contracts with advanced search capability and AI powered relevance scoring.