Public road transport services

Description

SRC are seeking a student transport service provision which will allow learners and pre-determined users the ability and facility to travel to/from Stockton Riverside College and work placements. As a minimum requirement; learners will be travelling throughout the day between the hours of 7:00 a.m. and 9:30 p.m., College days only, Monday to Friday, and during term time only. Typically, students attend College for approximately 3 days per week. Stockton Riverside College are seeking a student transport service provision which will allow learners and pre-determined users the ability and facility to travel to/from Stockton Riverside College and work placements. As a minimum requirement; learners will be travelling throughout the day between the hours of 7:00 and 21:30, College days only, Monday to Friday, and during term time only. Typically, students attend College for approximately 3 days per week. The College are anticipating the need to appoint more than one service operator in order to cover their requirements, as many transport operators only service designated routes and manage their own jurisdictions. The College expects that services will operate to all post code areas within Teesside, on a minimum frequency of every 30 minutes between the hours of 7:00 and 21:30, Monday to Friday, allowing for a flexible provision for each of the relevant college users. The College are looking for the best value for money solutions and would therefore welcome proposals from service operators for the requirement to be covered by pre-existing public service routes. The College expects that all vehicles used on this contract will be clean and tidy in appearance and maintained to a high standard. Vehicles used on this contract must comply fully with transport regulations at all times, including the provision of seat belts where it is deemed necessary for the type of vehicle used on the contract. Should the College become aware of vehicles being used that do not meet the College’s required standards, the College reserves the right to request a replacement vehicle. Should the College be required to take this action the service operator(s) will be issued with a written warning. Failure to comply with the warning may result in the contract being terminated. Drivers are required to be holders of the appropriate driving licence for the vehicle being driven, smartly presented, and act in a professional manner. The College expect the service operators(s) to check driving licences of all drivers on a quarterly basis. Should the College become aware of drivers acting inappropriately the College will request a full investigation be carried out by the service operators(s). Findings of any investigation will need to be forwarded to a nominated member of College staff within the timescales agreed upon commencement of such an investigation. Dependant on the nature of the complaint, the College reserves the right to request the withdrawal of the driver in question from services under the contract until a full investigation has been completed. The learners’ perception of the condition of the vehicles and the service level of the driver(s) is imperative to the College. The learners’ opinion of the service will be gained throughout the year and feedback will be provided to the service provider during contract review meetings.