Care Connect - Twilio INC Text Messaging Service
Published
Description
The Care Connect Service will shortly be going live with a new Tunstall IT solution - Service Manager - part of which involves a new process for the recording of incidents and the dispatch of responders to assist customers in their homes. In relation to this dispatch aspect, including recording of arrival times for KPI purposes, the services of Twilio are required. Twilio, who are the only supplier available due to their interoperability with Service Manager, provide text messaging relay services which will be used to task Care Connect responders, send incident information, and record response times and other real time status updates. The annual cost of the Twilio service will be solely dependent on the level of use, which itself is dependent on incidents attended by the Care Connect Service. Twilio text messaging relay services will be required, and charged, each time an incident is attended by Care Connect Responders. The estimated cost for the initial 12-month period, based on anticipated use, is £6,569 - quote attached. Whilst this is high level estimate, it may be prudent to include a maximum spend of £10,000 to give additional flexibility with the contract. This contract will be required for as long as the Care Connect Service uses the Service Manager product. As such, for ease of process it would ideally be given an initial rolling duration of 3 years, albeit use is on an as-required basis as outlined above. The wider Service Manager project was part of a capital funding scheme, although as an ongoing and unforeseen cost, Twilio, will be met through standard revenue spend.
Timeline
Award date
a year ago
Publish date
a year ago
Buyer information
Durham County Council
- Contact:
- MacKenzie Heath
- Email:
- mackenzie.heath@durham.gov.uk
Explore contracts and tenders relating to Durham County Council
Go to buyer profileNotice topics
Source
Contracts FinderTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
GIS Programme DPS Lot 25.01 Shropshire (Re-Procurement)
Voneus Limited12,030,000 GBPPublished 4 days ago
- Awarded
Gigabit Infrastructure Subsidy Programme DPS Lot 3.01 Peak District
Full Fibre Ltd10,700,000 GBPPublished 4 days ago
- Awarded
Gigabit Infrastructure Subsidy Programme DPS Lot 15 West Herefordshire
Full Fibre Ltd23,438,999 GBPPublished 4 days ago
- Awarded
Mobile Voice and Data Services - 2023
University of Hertfordshire650,000 GBPPublished 4 days ago
- Awarded
1691 Smart Messaging Service Renewal for Birmingham and Solihull ICB
NHS Arden and Greater East Midlands Commissioning Support Unit88,660 GBPPublished 13 days ago
- Awarded
GIS Programme - Regional Supplier Contract - Cornwall & Isles of Scilly
Wildanet Limited41,216,000 GBPPublished 19 days ago
- Awarded
1690 Smart Messaging Service Renewal for NHS Nottingham & Nottinghamshire ICB
NHS Arden and Greater East Midlands Commissioning Support Unit660,660,000 GBPPublished 20 days ago
Explore other contracts published by Durham County Council
Explore more open tenders, recent contract awards and upcoming contract expiries published by Durham County Council.
- Awarded
FURTHER COMPETITION FOR 4 no 2 man pothole defects - Tender 1
Durham County Council254,280 GBPPublished 2 days ago
- Awarded
Design and Installation of a Skate Park near Woodlands Road Play Area, Esh Winning
Durham County Council99,450 GBPPublished 3 days ago
- Awarded
Benefits and budgeting software incl. LIFT Dashboard
Durham County Council49,995 GBPPublished 3 days ago
- Awarded
Willington primary School - Design, Measure Supply & Installation of Aluminium Windows (lot 1)
Durham County Council116,694 GBPPublished 3 days ago
- Awarded
Demolition of one block of 11 No. Garages. at the rear of Nos 14 to 19 Gallagher Crescent. Horden
Durham County Council25,164 GBPPublished 4 days ago
Explore more suppliers to Durham County Council
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.