Customer Engagement Centre

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Buyer

Department for Education

Value

37,639,285 GBP

Current supplier

ARVATO LIMITED

Description

The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry. The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Permanent Secretary

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director General for Digital & Infrastructure

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director General, Regions Group

Top Level Director

British Business Bank

575,040 GBP

Published 3 months ago

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CPV Codes

79416000 - Public relations services

79416200 - Public relations consultancy services

79416100 - Public relations management services

79410000 - Business and management consultancy services

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