Provision of Multi-functional Devices

Description

The Contractor must offer an MFD solution that meets the quantity and device specification set by the Trust. The plan is to let the leases in phases for when the current contracts terminate, with co-terminating the lease end dates with the end of the 5-year maintenance agreement. Key contract aims: a. a. have relevant experience of supporting a primary school trust with an agile personalised approach. b. ensure all management and engineers have the personable skills and expertise to work within education, including appropriate safeguarding training and enhanced DBS checks for on-site staff. c. provide the Trust with a ‘Letter of Assurance’ which states that all staff who visit any of the Trust school sites have been recruited in accordance with ‘Keeping children safe in education’, with an enhanced DBS check in place. The Supplier will inform the client of all new starter’s names and DBS clearance numbers and leavers as they occur. d. provide a nominated account manager who can work in partnership with the Trust, who has the ability to instantly track all jobs and assess issues, combined with a clear escalation process. e. support the schools with maintenance issues, committing to a 4-hour SLA of being able to provide an engineer on site if the issue cannot be resolved remotely. f. implement a continuous improvement plan whereby the Contractor continuously monitors re-occurring faults and advises the Trust of areas of opportunity for service improvements, sustainability initiatives or cost savings. g. provide a cost-effective solution to card release printing and data collection. h. be responsible for sourcing and supplying all relevant materials and resources which are required to deliver this requirement. i. provide sustainability initiatives and support. j. be fully conversant with all relevant legislation, including Health and Safety, and always adhere to this. k. ensure that waste will be correctly sorted or disposed of or recycled, if possible.