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Awarded contract

Published

Avanti West Coast, Service Quality Regime (SQR) procurement - 2025

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Description

As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network. o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspections

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CPV Codes

79212000 - Auditing services
72250000 - System and support services
79212500 - Accounting review services
79212400 - Fraud audit services
79212300 - Statutory audit services
79212200 - Internal audit services
79212100 - Financial auditing services
79210000 - Accounting and auditing services

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