Awarded contract

Published 8 days ago

ScotRail Customer Contact Centre

10 suppliers have saved this notice.

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Buyer

ScotRail Trains Limited

Value

9,309,053 GBP

Current supplier

Teleperformance Limited

Description

ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future Lot 1: ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Chair

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Managing Director

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Customer Operations Director

Top Level Director

Wealden District Council

231,734 GBP

Published 2 months ago

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CPV Codes

79512000 - Call centre

79500000 - Office-support services

79511000 - Telephone operator services

79510000 - Telephone-answering services

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79560000 - Filing services

79550000 - Typing, word-processing and desktop publishing services

79540000 - Interpretation services

79530000 - Translation services

79520000 - Reprographic services

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