Awarded contract

Published 2 months ago

ScotRail Customer Contact Centre

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Buyer

ScotRail Trains Limited

Value

9,309,053 GBP

Current supplier

Teleperformance Limited

Description

ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future Lot 1: ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Chair

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Managing Director

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Customer Operations Director

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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