Awarded contract

Published 5 months ago

ScotRail Customer Contact Centre

10 suppliers have saved this notice.

Looks like a fit? Save this tender and qualify it in Stotles

Buyer

ScotRail Trains Limited

Value

9,309,053 GBP

Current supplier

Teleperformance Limited

Description

ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future Lot 1: ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future

Qualify tenders faster with AI summaries - see key details in the Stotles app

Product / service

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Contract structure

Lorem ipsum dolor sit amet. Ut fuga adipisci eum commodi enim qui eveniet iste ab ullam cupiditate.

Organisation mentioned

Qui porro unde et voluptatem impedit qui accusantium nisi qui ducimus rerum.

Supplier requirements

Quo omnis ipsa 33 maxime minus a omnis quia. Id aperiam sunt et dolor molestiae ad sint nemo aut omnis iste! Qui impedit cumque ad consequatur consequatur aut doloribus incidunt aut aliquid quia et omnis eaque.

Unlock AI summaries and buyer insights for free

Connect with key decision makers

Go beyond procurement contacts. Stotles gives you the decision makers that choose who gets the tender.

Chair

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Managing Director

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Customer Operations Director

Top Level Director

Central Bedfordshire Council

500,000 GBP

Published 2 months ago

Explore top buyers for public sector contracts

Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.

Wigan Metropolitan Borough Council Health Facilities Scotland The Heritage Council British Red Cross Yorkshire 2019 Ltd Abellio ScotRail Ltd Leicester Arts Centre Ltd Padstow Town Council Fairfield High School for Girls Bishop Perowne CofE College Hope Learning Trust Mount Carmel Catholic Primary School HARTHILL WITH WOODALL PARISH COUNCIL St Martin's Multi Academy Trust

Explore over 15,000 buyers

CPV Codes

79512000 - Call centre

79500000 - Office-support services

79511000 - Telephone operator services

79510000 - Telephone-answering services

79570000 - Mailing-list compilation and mailing services

79560000 - Filing services

79550000 - Typing, word-processing and desktop publishing services

79540000 - Interpretation services

79530000 - Translation services

79520000 - Reprographic services

Sign up to the Stotles Tender Tracker for free

Find even more contracts with advanced search capability and AI powered relevance scoring.