Provision of Customer Service Training

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Buyer

Moat Homes Ltd

Value

128,750 GBP

Current supplier

Mary Gober International Limited TA MGI Learning

Description

We are seeking a training provider to design and deliver a customer service programme to all 440 of our employees and approximately 40 people from our outsourced repairs contractor. The key objectives for this programme are to: • Build a new customer centric culture that supports our Customer Pioneer Strategy. This includes being more empathetic, building trust, being accountable and listening. • Ensure colleagues are able to integrate Moat's professional behaviours into their approach to customer service • Increase customer satisfaction and employee engagement metrics

Personalised AI Summary

Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Executive Director- People & Culture

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director of Development

Second Level / Head of Service

Ministry of Defence

756,885 GBP

Published 2 months ago

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CPV Codes

79632000 - Personnel-training services

79630000 - Personnel services except placement and supply services

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