Insurance tender

Description

Insurance tender -1. Tenders for this work can be submitted in Welsh2. Tenders submitted in Welsh will not be treated less favourably than those submitted in English.3. The closing dates for the Tender will be the same for those submitted in Welsh and English4. The timetable for responding to the bids in Welsh will be the same as those submitted in English.5. Any documents which require completing must be sent via the sell2wales portal by 3rd March6. Submissions by email or any other route will not be accepted. All tenders must be submitted through the sell2wales portalCompany BackgroundThe principal activity of CCDG is to provide careers information, advice and guidance service (including placement into employment, training and education for young people) and the facilitation of links between education and business. The principal risks identified by the Directors are included in the tender document as a separate noteAdditional Information• Approximate income 2025/26 is circa £32.5m• Approximately 600 Staff.• Approximately 80% of the company expenditure is on staff costs.• We operate from 31• 57 High Street, Blackwood, NP12 1BA• Unit 21, North Walk, Cwmbran, NP44 1PR• 9/10 Market St, Ebbw Vale NP23 6HJ• 46/47 High Street, Newport, NP20 1GA• Derwen House, Court Road, Bridgend, CF31 1BN• Churchill house Unit 4 Churchill way Cardiff CF10 4HH• 27 High Street, Merthyr Tydfill, CF47 8DP• Ymca Buildings Taff St Pontypridd CF37 4TS• Library Market Hall Stanley Street Holyhead LL65 1HH • 25 Chapel Street. Landudno, LL30 2SY• 78 High Street Porthmadog, LL49 9LS • Station Building, Station Square, Rhyl, LL18 1AT• Ground Floor, 48 Free Street, Brecon LD3 7BN• 4 Merlin’s Walk, Carmarthen, Carmarthenshire, SA31 3BH• 25 Bridge Street, Haverfordwest, Pembrokeshire, SA61 2AL• 18 Vaughan Street, Llanelli, Carmarthenshire, SA15 3TY • 7 Water Street, Neath, SA11 3EP • Unit 4, Bear Lane Shopping Centre, Newton, SY16 2QZ•30 Forge Road, Port Talbot, SA13 1NU• Careers Centre, Y Storfa 2-31 Princess Way Swansea SA1 5HBWe have 8 owned buildings• Gwynedd Ffordd Gwynedd Bangor LL57 1DT Wales LL57 1DT D• Egerton House Ffordd Rhosddu Wrecsam LL11 1EQ Wales• 5 Chestnut Court Ffordd Y Parc Parc Menai Bangor LL57 4FH• St. Ina House Field Way Caerdydd CF14 4HY Wales CF14 4HY• Ffordd Alexandra Aberystwyth SY23 1LN Wales SY23 1LN• 49 Holton Road Y Barri CF63 4HF Wales CF63 4HF D• Heol Nantyreos Cross Hands Llanelli SA14 6RJ Wales SA14 6RJ• 2A Meyrick Street Doc Penfro SA72 6UT WalesInsurance Cover RequiredWe require the following insurance coverage:Cover Required£Property Damage Cover - All Risks Including Full Theft, Subsidence and TerrorismGeneral Contents Floating over all locationsThe interest of The Welsh Government as owners of (insert description of Items) is noted , total value of items is £357k – see below for items 4,600,000Computers and Ancillary Equipment floating over all locations 200,000Fixtures and Fittings/Tenants Improvements 1,150,000Buildings at Llys Gwynedd Ffordd Gwynedd, Bangor, Gwynedd, LL57 1DT 1,000,000Buildings at Egerton House, Rhosddu Road, Wrexham, LL11 1EQ 2,000,000Buildings at 5 Llys Castan, Parc Menai, Bangor, LL57 4FH 1,500,000Buildings at St Ina house, Field way, Llanishen, Cardiff CF14 4HY 500,000Buildings at 2 The Barn Centre, Alexander Rd, Aberystwyth, Ceredigion, SY23 1LN 600,000Buildings at 49 Holton Road, Barry, CF63 4HF 600,000Building at Heol Nantyreos, Crosshands,Camarthenshire, SA14 6RJ 1,500,000Buildings at 2a Meyrick Street, Pembroke dock, SA72 6UT 600,000Portable Electronic Equipment Anywhere in UK away and in transit 380,000Equipment Breakdown 25,000Increased Cost of Working 24 month IP 500,000Money in Locked safe during and out of hours 5,000Money in employees home 500Money in Transit 250Contract Works 25,000Cyber and Data Loss Cover including Business InterruptionCoveringBreach response and Crisis ManagementDigital Replacement/ReinstatementExtortionNetwork Security and Private liabilityBusiness InterruptionSocial engineering Fraud1,000,000 for each area identified250,000Directors and Officers Liability 5,000,000Any One ClaimTerrorism 5,000,000Each and every claim or loss including defence costsCriminal proceedings cost 100,000In aggregateCorporate Legal Liability 2,500,000Any One ClaimEmployment Practice Liability 2,000,000Any One ClaimProfessional Indemnity 10,000,000Any One ClaimEmployee Dishonesty 500,000In AggregateCrisis Containment 25,000Public/Products Liability Limit of Indemnity 10,000,000Turnover 30,,000,000Abuse Limit of Indemnity 5,000,000In the AggregateEmployers Liability Limit of Indemnity 10,000,000Number of Employees 600Wageroll 26,500,000Travel Cover Maximum 5 days in UK or worldwidePersonal Accident 5 X Annual Salary Death and Caps BenefitsUnmanned Aircraft systems valid from 10th July 2026 7 drones DJI Mini 3 uk and EU – FLIGHT LAUNCHING AND GROUND Third Party liability £1,000,00,EQUIPMENT AVAILABLE FOR HIREEquipment Approximate kit valueEV3 School packages (lego learning - stem curriculum) £9,8003D Scanning and printing package £6,500Welding and Fabrication package £28,000Engineering Construction Kit £5,400Mechanisms Trainer £2,100Electro-Pneumatic Trainer £3,500Hydraulics Trainer £4,000Industrial Control Trainer £3,000Core Electronics Workstation and Boards £7,200Snap Circuits £3,000Virtual Paint Spraying Kit £5,000CAN-Bus 3 Set £2,300Green Energy in Buildings Trainer £7,200Green Tech (Class set) £3,000Industry 4.0 Kit £10,000STEAM strawbees with Microbit Robotics (Class set) £2,000Transport and Logistics Simulator £55,000Arc kit Go Plus 2.0 (Has IT options with it for virtual design) £4,000Sphero Little bits Robotics / engineering design / coding (Class set) £5,000MTA Learning STEM kits £5,000Animation Kit Part 1 & 2 £25,000Laptops x 81 (price per laptop £830) £67,635Have a Go Trailer £28,000Hairdressing £3,000Beauty £3,000Nail Technician Class Set £2,200Catering £7,600Table Laying Class Set £1,000Health & Social £4,300CPR Mannikins Kit £2,200Childcare kit £6,500IT £4,000Fable Robotics £7,000STEAM strawbees with Microbit Robotics (Class set) £2,000Music Tech £2,800Video Editing £2,800Fitness Trainer £9,800ICAROS Cloud £2,500HE Construction £750Brickwork £675Carpentry £880Plumbing £425Electrical £425Straw Construction - Strawbees £270Plastering £425Magnetic Sticks Construction £1,000Total £357,185Excesses £Property Damage Excess 1,000Cyber and Data 1,500Employment Practice Liability 2,500Professional Indemnity 1,500Abuse 2,500Employee Dishonesty 2,500Based on our risk profile and our previous claims record brokers are invited to provide an insurance proposal based on the above criteria which they consider meets our requirements.Tender ProcessIn your submission please state the following:Full details of cover provided for each policy including• the extent that the cover matches the requirements of the specification• Principle exclusionsThe tender will be scored based on the following criteria:Price: The premium fee 50% of the overall score. All premiums to be quoted exclusive of IPT / VAT. Please state individual costs for1. Commercial combined2. Combined business travel/sickness3. Terrorism4. Cyber securityQuality 50% (split as follows)• Measurement customer satisfaction 10 marks• Claims handling Methodology 10 marks• Cyber insurance 10 marks• Environment 10 marks• Ethical employment 10 marksQuality SectionCustomer Experience – 10%Explain your approach to delivering a positive customer experience during the claims process. Provide data on claims satisfaction, claims turnaround times, and first-contact resolution rates.”Claims handling Methodology 10% – 300 wordsProvide details of the service standards and KPIs you use to monitor claims performance (e.g., FNOL response time, average claim lifecycle, settlement accuracy, repudiation rates). Include audited performance data for the last 24 months.”Cyber Insurance 10% - max 300 wordsDescribe how you support policyholders during a live cyber incident. Include communication protocols, expected response times, escalation routes, and how you handle high pressure time critical claims such as active ransomware attacks.”Environment 10% - max 300 wordsExplain how you minimise the environmental impact of your insurance operations. Include approaches to digital first service delivery, reduction of paper use, energy efficiency measures, and sustainable office practices.”Ethical Employment 10% - max 300 wordsDescribe your organisation’s approach to ethical employment, including fair pay, secure contracts, avoidance of exploitative practices, and compliance with relevant employment legislation. Explain how these standards are upheld across your insurance and claims operationOverview of ScoringPrice 50%The lowest price for the total of the 4 cost elements required will be awarded the maximum score of 50 for price alone, with tenderers thereafter being allocated a relative score which will be 50 marks less the percentage difference from the lowest price.For example lowest price is £40,000 the next lowest is £50,000 the second lowest tender would score 50 – (10,000/40,000x100) = -12 score of 38.The scoring methodology1. Very Good or Fully Compliant Submission -which meets all requirements and is fully explained in comprehensive detail – between 90 to 100% of the marks available2. Good or Fully Compliant Submission -which meets all the requirements and is explained in reasonable detail between 70% and 80% of the marks available3. Satisfactory or Compliant Submission -which meets the essential requirements and is explained in adequate detail 50% to 60% of the marks available4. Weak or Partially Compliant (Minor issues) Submission where some areas falls short of requirements and is poorly explained 30% to 40% of the marks available5. Unacceptable or Non Compliant (Major issues) Submission which fails to meet requirements and is not explained 10% to 20% of the marks availableThe following represents the indicative timescale for the key stages of the tender process. Thesedates are subject to change• Issue of Invitations to Tender – Feb 23rd 2026• Questions or any insurance forms that need completing – 3rd March 2026• Receipt of tenders – 16th March 2026• Notification of Tender scores and winning contractor – March 20th 2026• Commencement date – 31st March 2026NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=161952.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. THE WELSH VERSION OF THIS TENDER IS ATTACHED AS A DOCUMENT(WA Ref:161952)