Awarded contract

Published 2 months ago

Contact Centre as a Service (CCaaS)

6 suppliers have saved this notice.

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Buyer

Incommunities Limited

Value

300,000 GBP

Current supplier

Alscient Limited

Description

Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts. Lot 1: Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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CPV Codes

48000000 - Software package and information systems

48900000 - Miscellaneous software package and computer systems

48800000 - Information systems and servers

48700000 - Software package utilities

48600000 - Database and operating software package

48500000 - Communication and multimedia software package

48400000 - Business transaction and personal business software package

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