Awarded contract

Published 10 months ago

Contact Centre as a Service

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Buyer

House of Commons

Value

1,372,300 GBP

Current supplier

KERV EXPERIENCE LIMITED

Description

A solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc). Lot 1: A solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc).

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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CPV Codes

64214200 - Telephone switchboard services

64214000 - Dedicated-business telephone network services

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