Advice Services

Description

The Royal Borough of Windsor and Maidenhead (RBWM) Council is seeking to engage with the market to inform its procurement strategy for a free, confidential, and impartial Information, Advice, and Guidance (IAG) and general advocacy service for local residents. The core objective of this service would be to help residents resolve issues early, access eligible entitlements, and improve their financial resilience. The anticipated scope of advice may cover areas such as debt and money management, welfare benefits, housing, energy, employment, consumer rights, and family matters. Through this market engagement, the Council is looking to understand market capacity, potential delivery models, and optimal procurement structures before finalising the service specifications.