Resource Augmentation

Description

This contract provides a flexible resource augmentation service to rapidly supply suitably skilled and experienced personnel to support delivery of the New Met for London 2 programme and related priorities. The service enables short-notice mobilisation of resources that are pre-vetted to the required security level (NPPV2/CTC) and can integrate quickly into MPS delivery teams across multiple disciplines, helping to address capacity and capability gaps and maintain continuity of delivery. The supplier will provide effective account management and governance, including management of the end-to-end engagement and onboarding process, proactive planning and reporting on resource utilisation and spend, and clear performance management. The service includes rapid issue escalation and replacement of underperforming resources, supports blended delivery models (including knowledge transfer where required), and offers transparent, market-benchmarked rate structures to ensure value for money and the ability to flex in line with changing MPS needs.