Awarded contract
Published
IT Help Desk Outsourcing
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Current supplier
Stone Computers Ltd
Description
Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available. ## Contract award
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