Provision of Support and Implementation Services for the ESM ServiceNow

Description

The ESM uses ServiceNow as Software as a Cloud Service (‘SaaS’) for its current IT and FM service management. The ESM intends to establish a framework agreement with a single service provider for the provision of ServiceNow support and implementation services. The service provider should comprehensively deliver the support and implementation services requested in the tender documents available from the ESM procurement tool. The ESM has over 400 active users and uses currently one production, one development and one user acceptance test (UAT) environment and the current ServiceNow version used is the Tokyo version. Licences are out of scope of this tender. Lot 1: The ESM uses ServiceNow as Software as a Cloud Service (‘SaaS’) for its current IT and FM service management. The ESM intends to establish a framework agreement with a single service provider for the provision of ServiceNow support and implementation services. The service provider should comprehensively deliver the support and implementation services requested in the tender documents available from the ESM procurement tool. The ESM has over 400 active users and uses currently one production, one development and one user acceptance test (UAT) environment and the current ServiceNow version used is the Tokyo version. Licences are out of scope of this tender.