Published
Operations and User Support (ATLAS)
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Description
The aim of the present contract is the provision of the following services: — fixed price service: —— information technologies support service (support level 1, support level 2, support level 3), transversal services, on-call service and planned changes service, —— telephone switchboard services; — on-demand services: —— on-demand support complementary services, —— on-demand support services for multimedia, —— on-demand interventions. The detailed description of these services is available in the technical specification (appendix TEC 6).
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