Awarded contract
Published
Understanding Fixed, Mobile and OCS voice calls among businesses
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Value
104,995 GBP
Current supplier
Strat7 Limited, trading as Jigsaw Research
Description
This research is required to explore the use and perceptions of OCS, including both voice-only and video calls, in an SME business context. We are specifically interested in businesses' use and perception of OCS in comparison to traditional fixed and mobile voice services, to understand the place and function of both OCS and traditional telecoms services in the voice calls markets. In light of the growing use of OCS, we want to understand how the perception and use of those services have changed among SME businesses, particularly any notable changes since the 2021 WVMR.
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