Awarded contract

Published 5 years ago

Call centre

4 suppliers have saved this notice.

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Buyer

Department of Social Protection

Value

120,000 EUR

Current supplier

BearingPoint Ireland

Description

The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP. The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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