Provision of Website Development, Maintenance and Support

Description

The ESM intends to establish a framework agreement with a single provider for the provision of website services to enhance, develop, maintain, host and support the ESM’s website. The services will consist of projects and ongoing services. The ESM intends to establish a framework agreement (for a term of 4 years) with a single provider to supply a comprehensive range of website services as described in Annex 1 of the procurement documents to enhance, develop, maintain, host and support its website. Services include: Projects: — Transition of Website Services from the existing provider (if applicable), — Move to a Drupal-centric cloud solution service, — Code review and update. Ongoing services: — Maintenance and support (including ticketing tool and incident management, automated monitoring tool), — Development, — General requirements. Further details can be found in the procurement documents (Annex 1).