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Awarded contract

Published

Mystery Shop

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Buyer

Transport for Wales

Value

194,740 GBP

Current supplier

E.S.A (Market Research) Limited

Description

Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel. ## Contract award Title: Mystery Shop

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Chair

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Executive Officer

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Executive Director, Finance and Governance

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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CPV Codes

79310000 - Market research services
60210000 - Public transport services by railways
79315000 - Social research services
79314000 - Feasibility study
79313000 - Performance review services
79312000 - Market-testing services
79311000 - Survey services
79300000 - Market and economic research; polling and statistics

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