Out of Hours Call Handling Service

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Buyer

SWAYTHLING HOUSING SOCIETY LIMITED

Value

2,200,000 GBP

Current supplier

Morgan Sindall Property Services (trading as Lovell Partnerships

Description

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued. ## Contract award Title: Out of Hours Call Handling Service

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Director

Chief Officer

Department of Health and Social Care

4,978,957 GBP

Published 2 months ago

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CPV Codes

79512000 - Call centre

32551400 - Telephone network

79511000 - Telephone operator services

64214200 - Telephone switchboard services

79510000 - Telephone-answering services

79500000 - Office-support services

64214000 - Dedicated-business telephone network services

32551000 - Telephone cables and associated equipment

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