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Awarded contract

Published

Out of Hours Call Handling Service

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Buyer

SWAYTHLING HOUSING SOCIETY LIMITED

Value

2,200,000 GBP

Current supplier

Morgan Sindall Property Services (trading as Lovell Partnerships

Description

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued. ## Contract award Title: Out of Hours Call Handling Service

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Director

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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CPV Codes

79512000 - Call centre
32551400 - Telephone network
79511000 - Telephone operator services
64214200 - Telephone switchboard services
79510000 - Telephone-answering services
79500000 - Office-support services
64214000 - Dedicated-business telephone network services
32551000 - Telephone cables and associated equipment

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