Bulky Waste Service

Description

Bulky Waste Service is a bulky household items collection service, which includes re-use, recycling and recovery of collected items, operating across Fylde and Wyre. We are looking to appoint a single supplier to provide the management and delivery of the Bulky Waste Service, on behalf of Fylde Council and Wyre Borough Council. The successful supplier will operate an appointment system for the collection of bulky items and collection dates, including a choice of am/pm and evening collections in a 3 hour time zone, via the supplier's ordering system which will be capable of interfacing with council customer service IT and call handling systems. The service shall as a minimum be provided Monday to Saturday, with at least one evening and weekend slot available within each Local Authority area. The service provider will not be required to provide the service on Bank Holidays, nationally proclaimed holidays, nor between Christmas Day and New Years Day (inclusive). The Service Provider shall organise the service such that it is capable of meeting the Fylde Council and Wyre Council's service requests to ensure no customer waits longer than 10 working days (unless requested by the customer). The Service Provider must provide enough resource to handle, as a minimum, 6,450 collections per annum across the two Authorities operating 6 days per week including 2 evenings and a Saturday. Fylde Council and Wyre Council wish to appoint a Service Provider who can clearly demonstrate the ability to meet our requirements and who offers the most advantageous tender. It is anticipated that the contract term will be from 1 October 2025 to 30 Sept 2029, with the option to extend for a period of 1 year (subject to contract review and budget availability).