CCT 997 - SMITS Programme Technical Support

Description

Summary of the work Service Management Technical Integrated Solutions - SMITS Programme Technical Support Requirements Expected Contract Length 12 Months initially with an option to extend in in 2 further 6 Months periods subject to budget Latest start date Thursday 1 April 2021 Budget Range £498,708.00 Ex VAT T&S £4,410.00 Ex VAT Why the Work is Being Done SME Required for SMITS C4IS/OSM SERVICE MANAGEMENT TOOLING CAPABILITY. ITSM TECHNICAL ARCHITECTURE AND COMMON INTEGRATION LAYER SME Problem to Be Solved Delivery of the following outcomes for the duration of the contract at no risk of achievement to the MOD: Manage industry best practice alignment of Technical and Functional Remedy ITSM workflow delivery to business processes and organisation functional requirements, using formal aligned ITSM, BCM, PPM methodologies ITILv3/v4, BPMNv2, Prince2, MSP. Act as Functional and Technical architecture SME for the tools required to deliver Service Management capability to MOD systems and networks. Focus on the following: Remedy ITSM suite, DWP, Smart IT, Smart Reporting version 9.1, 19.08 and 20.02, Truesight Orchestrator Software AG for the OSM CIL version 10.5 (Common Integration Layer) to ensure it is exploited to its full potential. Work with SMITS Stakeholders IMSP/MSP/TLB customers to onboard their ITSM processes based on the SMITS guidelines. SME evaluation of SMITS Managed Service, MSP & IMSP supplier solution design documentation, RFQ Impact Assessments, implementation & test plans. Work with SMITS Managed Service supplier, prioritising activities and developing a Road Map for the SMITS Service Management Tooling Capability, consistent with continual service improvement. Evaluate SMITS Managed Service, MSP & IMSP supplier produced documentation associated with the SMITS Service Management Tooling Capability. Support IMSP/MSP/TLB onboarding on SMITS Solutions for Defence Digital SIAM processes. Who Are the Users Delivery of the following to internal and external MOD customers: Design Documentation (High & Low Level design documents and associated Test Plans in support of active requirements and projects) Service Management Strategy for Base and Deployed Contingent Operations quarterly Service Management toolset / capability roadmap quarterly Business Process Models align business units to system workflows for Request For Change (RFC) associated with Remedy ITSM and CIL (80% of all SMITS RFCs) as required to support SMITS RFCs. SME input to Project Docs including, but not limited to, Project Initiation Document (PID), Project Plan, Risk Log and Quality Log for active projects monthly. Design Documentation (High & Low Level design documents and associated Test Plans in support of active requirements and projects) s required to support active requirements and projects as required RFCs to Project Managers (PM) & Internal Managed Service Providers (IMSP) and objective feedback on subsequent Impact Assessments as required to support RFCs and active requirements and projects. Approved Service Management toolset and capability designs (in support of RFCs and active requirements and projects) as required. Technical input to Release and Deployment documentation (in support of RFCs and active requirements and projects) as required. All activities be self managed Early Market Engagement N/A Work Already Done N/A Existing Team Service Management Integrated Technical Solutions (SMITS), Current Phase Live Skills & Experience • Experience of ITSM Solution Architect 10% • Business Continuity Management (BCM) and Project Portfolio Management (PPM) methodologies (ITIL v3 and v4, MSP, Prince 2). 10% • Experience of Remedy ITSM suite, DWP, Smart IT, Smart Reporting 10% • Experience of Software AG Web Methods for the OSM CIL (Common Integration Layer) 10% • Stakeholder Management for both Internal and External Managed Service Provider 10% • Produce Solution design documentation, RFQ and Impact Assessments (IA) 6% • Produce a Development plan ('Road Map') for the SMITS Service Management Tooling Capability 10% • Onboarding MSP on SMITS Solutions for Defence Digital SIAM processes 10% • SME expertise completing MSP/ITSM/ITAM Evaluation 10% Work Location Service Management Integrated Technical Solutions (SMITS), Building 405, MOD Corsham, Westwells Road, Corsham. SN13 9NR Working Arrangments Office based, in MOD Corsham, Mon-Fri, to attend meeting and work face to face. Working from home is available upon agreement. We pay monthly in arrears. The total T&S budget to be stated (LOL) Excluding VAT Security Clearance Valid SC for the contract duration Additional T&Cs Additional Terms and Conditions and associated DEFCONS maybe included at Tender Phase No. of Suppliers to Evaluate 3 Proposal Criteria Provide best practice of Technical and Functional Remedy ITSM workflow delivery to the organisation functional requirements, (ITIL v3 and v4, BPMN v2, Prince2, MSP). Cultural Fit Criteria • Experience with working with the MOD • Be an expert in the field Payment Approach Fixed price Assessment Method • Work history • Reference • Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers 1. Is there a current or preferred incumbent for this programme? As this is a competition we would not disclose any details of any preferred or incumbent Suppliers for this opportunity. 2. 1. Can you please confirm if there is an incumbent? If yes what is the current contractor team size and structure? who is the current incumbent supplier? We would not disclose any information on any incumbent Supplier for this opportunity as this information is commercial in confidence. The Team size is two personnel required 3. Is the budget amount quoted for two people for one year, or is this to include the two six month extension options? This requirement is for 12 Months