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RFI - Patient Messaging and Multichannel Communications Platform
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Close date
2026-07-29
Description
EKHUFT is exploring a replacement for its current on-premise SMS infrastructure with a secure, NHS-compliant, cloud-based omnichannel communications platform. The Trust requires a solution capable of handling 10+ million messages annually, with SMS as the core service and strong support for WhatsApp, email, and other digital channels. Key priorities include security, UK/EU data residency, API integration, branded communications, analytics, resilience, and channel orchestration, while also understanding the commercial options available in the market.
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