Tender for the Management of the Catering Services at Hamstead Hall Academy Trust

Description

Hamstead Hall Academy Trust has decided to tender their catering services to investigate the financial and qualitative benefits they could be offered through this process. The Trust consists of a growing secondary school and declining primary school. Hamstead Hall Academy with almost 1200 pupils from September 2023. They are currently operating with a contractors and offer Year 7 - 13 morning break and lunch service as well as running 6 weeks (4 days per week) of additional activities during the school holidays with 150-200 pupils attending each day. Grestone Academy is declining year on year to a one form entry primary school. From September 2023 there will be 90 KS1 and 240 KS2 pupils. The school offer wrap around care and the catering is provided for the lunch and after school club. Lot 1: The Trust's objectives for the new contract are as follows:- A catering service that is well managed and requires minimal involvement from the Trust's management team. A strong Contractor Area Manager who will develop and lead the team to deliver exceptional customer service, a consistently high quality food offer and spend a substantial amount of time on site at the outset to undertake this. The Trust would like one person to comfortable operating both sites, with experience of Primary and Secondary educational catering. A Contractor who is proactive in their relationship management with the Trust, with good communication with key staff in each school. A Contractor with a clean line of communication and escalations for the schools to deal with any issues efficiently and effectively. Investment in the Trust's Catering service through increased marketing, equipment to enhance the services and educational events in return for a tenure of contract. Develop a partnership with a Contractor with a strong ethical policy, who will not only educate pupils on recycling, the environment, reducing their carbon footprint but also facilitate this and lead by example. Encourage the pupils and service to reduce plastics, increase recycling, reduce delivery miles and food waste. To find a Contractor who can work with the Trust to help those in the community who may be struggling to buy food for their families. A higher number of students and staff using the facilities by providing a high quality, affordable and nutritious meal. A catering service that encourages students to take a heathy and balanced meal on a regular basis but also gives them the opportunity to try new foods that they may not have tried before. Food and drinks that look appetising and are attractively presented. A hospitality service that will help showcase the Trust through events to parents and visitors. A Contractor that adopts a flexible and proactive approach to all Trust activities. A service that is professionally merchandised and marketed with discretion and to the mutual benefit of the Trust and the Contractor across both primary and secondary settings. A Contractor that operates using the optimum level of staffing and management structure to support the Contract and the Schools. Lot 1: The Trust's objectives for the new contract are as follows:- A catering service that is well managed and requires minimal involvement from the Trust's management team. A strong Contractor Area Manager who will develop and lead the team to deliver exceptional customer service, a consistently high quality food offer and spend a substantial amount of time on site at the outset to undertake this. The Trust would like one person to comfortable operating both sites, with experience of Primary and Secondary educational catering. A Contractor who is proactive in their relationship management with the Trust, with good communication with key staff in each school. A Contractor with a clean line of communication and escalations for the schools to deal with any issues efficiently and effectively. Investment in the Trust's Catering service through increased marketing, equipment to enhance the services and educational events in return for a tenure of contract. Develop a partnership with a Contractor with a strong ethical policy, who will not only educate pupils on recycling, the environment, reducing their carbon footprint but also facilitate this and lead by example. Encourage the pupils and service to reduce plastics, increase recycling, reduce delivery miles and food waste. To find a Contractor who can work with the Trust to help those in the community who may be struggling to buy food for their families. A higher number of students and staff using the facilities by providing a high quality, affordable and nutritious meal. A catering service that encourages students to take a heathy and balanced meal on a regular basis but also gives them the opportunity to try new foods that they may not have tried before. Food and drinks that look appetising and are attractively presented. A hospitality service that will help showcase the Trust through events to parents and visitors. A Contractor that adopts a flexible and proactive approach to all Trust activities. A service that is professionally merchandised and marketed with discretion and to the mutual benefit of the Trust and the Contractor across both primary and secondary settings. A Contractor that operates using the optimum level of staffing and management structure to support the Contract and the Schools.