Part 1 - contract for call centre services for the subscription scheme School Fruit.

Description

The Information office for fruit and vegetables (OFG) operates the School Fruit subscription scheme on behalf of the Norwegian Directorate of Health. The scheme has many enquiries from parents/guardians, particularly at the start of each term. In addition schools and suppliers can have questions about the administration system www.skolefruktsys.no. OFG has organised a smaller unit that is responsible for the operation. This unit will be relieved by a call centre. OFG would now like to procure a continuing service contract for such call centre services Lot 1: The need for call centre services is particularly great at the start of term. Enquiries can be by telephone, e-mail, and by the conversation function on the Internet (chat). Calls can also be required to, for example, schools, in order give information on new items or give reminders. See further information in the tender documentation. The contracting authority plans to invite up to five tenderers to submit tender offers. If more than five qualified tenderers submit a request for participation in the competition, the contracting authority will select the tenderers on the basis of the selection criteria: Experience carrying out similar deliveries, cf. the tender documentation point 4.3.1 Under this criterion, the extent to which the described reference assignments are relevant for this procurement will be assessed. Here, particular emphasis will be placed on experience with comparable clients and assignments of similar size.