EIB - Provision of External Staff and Services in Support of IT Infrastructure and Operations Services at the EIB Group

Description

The scope of this call for tenders is the provision of external staff members and specific services to support the activities of the respective organisational units of the Information Technology (IT) Department of the European Investment Bank. This call for tenders is divided into 3 distinct lots, each lot representing a different technical domain and scope: — lot 1: Provision of staff and services to support IT End User and Identity and Access Management Services at the EIB Group’s premises in Luxembourg and its external offices worldwide, — lot 2: Provision of staff and services to support IT Infrastructure Operations at the EIB Group’s premises in Luxembourg, — lot 3: Provision of staff and services to support IT Network and Unified Communication Operations at the EIB Group’s premises in Luxembourg. 1 framework agreement will be signed with one Service Provider. Lot 1 covers services in the following domains: — Service Desk 1st and 2nd line Support Services, — End User Client Support Services, — End User Service Asset Management Services, — End User Service Asset Management Services for stock, — External Office Support Services, — End User Engineering Services, — Microsoft Server Applications Engineering Services, — Identity and Access Management Services. Services will be rendered through onsite presence of agents, unless otherwise specified. 1 framework agreement will be signed with one Service Provider. Lot 2 covers the provision of staff and services to support IT Infrastructure Services at the EIB Group’s premises in Luxembourg. IT Infrastructure Operations covers activities in the following domains: — Server Operating Systems Engineering and Administration Services, — Linux (including Red Hat), Unix, Windows, — Virtualization Engineering and Administration Services. VMware, Hyper-V. — Storage and Backup Engineering and Administration Services, — Infrastructure Applications Engineering and Administration Services. LDAP, SCOM, DNS, DHCP, NFS. — Monitoring, Scheduling, Automation and Orchestration Engineering and Administration Services, — Infrastructure Operations Services, — Datacentre Support and Infrastructure Asset Management Services, — Design and Architecture for Infrastructure technologies Service. Services will be rendered through onsite presence of engineers, unless otherwise specified. 1 framework agreement will be signed with one Service Provider. Lot 3 covers provision of IT Network Operations services in the following domains: — Network infrastructure Services, — Network and Unified Communication Design & Architecture Services, — Unified Communication Technology Services. Services will be rendered through onsite presence of engineers, unless otherwise specified.