Outsourcing of Accounts Payable and Other Administrative Activities

Description

The ESM needs to procure administrative services to support its Finance and Control (‘F&C’) division. The services to be provided will be in the area of administrative expenses (including invoices and expense claims processing), help-desk support for queries regarding expense reimbursement and the ESM procure-to-pay process, reconciliation, controls and related reporting and other administrative and clerical tasks. Lot 1: The service provider will provide the following core Services during ESM working hours (8.00 to 18.00 Luxembourg time): — invoices processing, — expense claims processing, — procure-to-pay (P2P) support, — corporate credit card statement reconciliation and booking, — reconciliation and booking of the transactions on the corporate lodge account/s, — assistance in the VAT compliance process, — audit support (admin-related documentation), — support the supplier master data management, — other ad-hoc requests to ensure smooth BAU, — other administrative and clerical tasks. The full description of services is in the tender document available on the ESM website.