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Awarded

Business Process Improvement platform and Customer Relationship Management platform

Published

Supplier(s)

Granicus-Firmstep Ltd

Value

450,000 EUR

Description

Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow. Lot 1: Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.

Timeline

Publish date

a year ago

Award date

a year ago

Buyer information

Clare County Council

Contact:
Brid Deely
Email:
bdeely@clarecoco.ie

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Notice topics

Customer Relation Management software development servicesCustomer Relation Management software packageInformation systemsInternet and intranet software development servicesIT services: consulting, software development, Internet and supportSoftware package and information systems

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

Source

Ted (OJEU)
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