Qualification Questionnaire for establishing a Single Party Framework Agreement for the Provision of Multi Channel Communication Services

Description

The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for the provision of Multi-Channel Communication (MCC) Services comprising: - All types of communication: o Post (essential) o Text (SMS) o Email o Portal o Other digital innovations (now and in the future) - End to end managed service (including pro-active service management/monitoring) - Communication management and reporting system - Other relevant services which may arise through changes in NTPF obligations or functions and; - Delivery models which evolve through innovative developments and practices