Awarded contract

Published 6 days ago

CCaaS implementation services

4 suppliers have saved this notice.

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Buyer

Incommunities Limited

Value

300,000 GBP

Current supplier

Alscient Limited

Description

The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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CPV Codes

72590000 - Computer-related professional services

72591000 - Development of service level agreements

72500000 - Computer-related services

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