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Awarded contract

Published

Managed Services - Document Management and Contact Centre Services

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Buyer

Residential Tenancies Board

Value

2,803,349 EUR

Current supplier

Capita Customer Solutions Ltd

Description

Lot 1: Managed Services - Document Management and Contact Centre Services The Residential Tenancies Board (RTB) undertook a project to outsource its requirements for data management and contact centre services. The intention was to provide an efficient, timely and customer centred services for the processing of registration and dispute applications, payment of associated fees and the interface with its customers to handle daily contact. The project required a number of services which were divided into three lots: Lot 1: Document Management Services; Lot 2: Contact Centre; and Lot 3: Scanning Services.

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CPV Codes

75112000 - Administrative services for business operations
79512000 - Call centre
72512000 - Document management services
79999100 - Scanning services
79999000 - Scanning and invoicing services
79510000 - Telephone-answering services
75112100 - Administrative development project services
75110000 - General public services
72510000 - Computer-related management services

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