IT services: consulting, software development, Internet and support

Description

The Pensions Ombudsman (TPO) has a requirement for an IT Managed Service. TPO has organised its requirements into 9 high level service headings: Platform, IDaam, Desktop, Hardware and Software, Telephony, Support and Reporting, Integration, Governance and Compliance and Innovation. In 4.2018, TPO will relocate to a new Government Hub in London at 10 South Colonnade, E14 4PU. This means that the successful supplier will be required to deliver services in the existing TPO dedicated office, 11 Belgrave Road, London, SW1V 1RB and at the appropriate point switch the services over to the new site (E14). Further to the short description provided in II.1.4 above and to provide further indication of needs and requirements, the definitions of TPO service requirements 9 high level service headings are as follows: Platform — The core framework upon which application services are delivered and run. IDaaM — The security discipline that enables the right individuals to access the right resources at the right times and for the right reasons. Desktop — End user access to the services. Hardware & Software — Key components that interact with the User hardware provision to support the service. Telephony — The technology required for the transmission of voice between parties, including non-repudiation and compliance. Support & Reporting — Ongoing resolution of specific problems with the live service. Integration — Interfaces with other applications, including the Case Management System. Governance & Compliance — These measures are to ensure service quality is maintained and monitored through-out the service lifecycle. Innovation — To keep pace with technology progress and business need. Ensuring the requirements put an emphasis on a technology partner as well as service provider.