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GB-London: 002166 User Journey Mapping

Published

Value

17,500 GBP

Description

Research is needed for us to identify and understand barriers to accessing our sites, services and content across the Library, with a focus on users, non-users and those who 'drop out' before achieving their aim who have protected characteristics. This piece of research will focus primarily on users with a disability and users of differing age groups to our St Pancras site. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Timeline

Publish date

11 months ago

Close date

10 months ago

Buyer information

British Library

Contact:
Louise Kett
Email:
louise.kett@bl.uk

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Notice topic

Market research services

Related topics

Social research servicesFeasibility studyPerformance review servicesMarket-testing servicesSurvey servicesMarket and economic research; polling and statistics

Source

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