Awarded contract

Published 4 years ago

Multi-channel call centre

4 suppliers have saved this notice.

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Buyer

Viken fylkeskommune

Value

12,416,360 NOK

Current supplier

NetNordic Norway AS

Description

Viken County shall procure a multi-channel call centre system that brings together one or more services on one platform / one system. There is a need for a telephony and chat system, with a chatbot as an option. We want to buy Stock products, with the possibility for integrations of existing systems. The call centre system will be a cloud service (SaaS). Lot 1: Viken County shall procure a multi-channel call centre system that brings together one or more services on one platform / one system. There is a need for a telephony and chat system, with a chatbot as an option. We want to buy Stock products, with the possibility for integrations of existing systems. The call centre system will be a cloud service (SaaS).

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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