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Awarded contract

Published

Out-of-Hours Customer Support Services

2 suppliers have saved this notice.

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Buyer

Transport for Wales

Value

166,400 GBP

Current supplier

Journeycall Limited,

Description

This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escalating issues as required to maintain service continuity and customer satisfaction. ## Contract award Title: Out of Hours Customer Support Services

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Chair

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Executive Officer

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Finance, Governance & Corporate Serv Officer

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79512000 - Call centre
72253000 - Helpdesk and support services
64200000 - Telecommunications services
79510000 - Telephone-answering services
79900000 - Miscellaneous business and business-related services
79800000 - Printing and related services
79700000 - Investigation and security services
79600000 - Recruitment services
79511000 - Telephone operator services

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