Car Parking Management

Description

The Parish Council is seeking to appoint a suitably experienced and competent Contractor to manage and operate its car parking facilities at the St Marks Park on its behalf. The appointed Contractor will be responsible for the day-to-day management, operation, and enforcement of the car parks to ensure safe, efficient, and compliant use of the facilities. The service will include (but not be limited to): Installation, operation, and maintenance of payment systems (where applicable). Councillors would prefer both app and cash options but is flexible. Parking enforcement and issuing of Parking Charge Notices (PCNs) in accordance with relevant legislation and industry codes of practice. Provision and maintenance of signage compliant with statutory and regulatory requirements preventing compliance challenge(s). Customer service support, including handling of appeals & complaints Income collection, reporting, and reconciliation on behalf of the Parish Council. Routine inspection and maintenance of equipment. Compliance with data protection legislation and all relevant regulatory requirements. Regular performance reporting and attendance at contract review meetings with the Parish Council. The Contractor will be expected to operate the service to a high professional standard, ensuring compliance with all applicable legislation, including parking, consumer protection, and data protection laws. The contract term will be four years, with the option to extend at the Authority's discretion. There is also the option of extending parking management to our Moredon Sporting Hub with around 180 spaces later in 2026. The St Marks Park in North Central Swindon hosts 10 tennis courts, shop and pavilion cafe. It has 41 standard and 2 disabled parking spaces. There is no gated access, there is electricity on site and a cafe which opens 7 days generally between 09.00-16.00 but these times cannot be relied upon. The site hosts a number of tennis events and is one of the largest outdoor tennis venues in Southern England. The site is misused by town centre commuters and local apartment residents and we would encourage legitimate use of the car park which is extremely busy. Councillors have expressed a desire for the following pricing band system: 0-2 Hours Free 2-3 £1 3-4 £2.50 4-6 £4.50 6-8 £12.00 8-24 £20.00