Tenant Satisfaction Measure (TSM) Surveys 2025

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Buyer

West Kent Housing Association

Value

39,520 GBP

Current supplier

Acuity Research & Practice Limited

Description

*This is for information only, as the contract has been awarded* The Regulator of Social Housing has set a number of Tenant Satisfaction Measures (TSMs), which we must report on each year. These are a set of measures that help: • Enable tenants to understand and assess how well their landlord is performing. • Provide us with invaluable insights and feedback, so we can take action and improve our services. • The Regulator to monitor and evaluate our performance. West Kent is seeking a supply partner to undertake the perception survey questions and report the results back in accordance with the Regulator's guidelines. The full details of the services are set out in the Specification.

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Product / service

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Organisation mentioned

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Supplier requirements

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Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Interim Housing & Communities Director

Top Level Director

Platform Housing Group

81,078 GBP

Published 2 months ago

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CPV Codes

79342311 - Customer satisfaction survey

79342310 - Customer survey services

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