Telephone System

Description

Procurement to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year. Lot 1: East Durham College is looking to secure one organisation to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year. Project Deliverables:- A managed VoIP telephony service with an agreed number of handsets. Single provider for all services/equipment. Migration of service from existing supplier (if required) including the management of any third parties required to deliver the service. Full Installation and transition services. Choice of devices, value for money solutions. Support and maintenance services. The existing telephone contract is due for renewal we currently have 2 Mitel telephone systems, one located at our main campus in Peterlee that is also used at our secondary Peterlee campus and one at our Houghall campus in Durham. We have around 420 lines split between 3 campuses. Each site is linked via a leased line which provides voice and data separate to this contract. We also have several satellite sites that are currently not connected in any way to the main campus. The sites on which the telephone systems are hosted currently have ISDN for outside lines. Each site in turn is linked internally with a leased line one of 100mb capacity and the other of 1gb capacity. East Durham College requires a modern cloud based telephone system that workers can use both on and off site either by an app on a mobile device or via software phone. The College requires 450 handsets with the option of extending to 500 at a later date. We also require a block of 100 additional numbers from commencement of contract. In addition, several satellite sites require handsets/softphones with no more than 30 users. A call package is required for each user also. Tenderers should be able to provide a dedicated point of contract or account manager who can deal with faults, queries, upgrades, support etc.