IT services: consulting, software development, Internet and support

Description

The purpose of the public procurement procedure is delivery, operation, support, hypercare, maintenance and further development of a modern sales platform that will support the DSB in their commercial efforts. The modern sales platform shall support the commercial division in their efforts to succeed in a market where differentiation, agility, simplicity and time-to-market are key to success. I. Background and purpose DSB (Danish State Railway) is an independent public corporation owned by the Danish Ministry of Transport. DSB’s goal is to offer attractive door-to-door journeys to our customers where train is a part of the journey. Annually DSB has more than 195 000 000 passengers and employs approximately 7 400 people. The field of transport is subject to growing competition driving DSB’s need for the realization of an overall business strategy and the modern backend sales platform shall contribute to this realization. The backend sales platform will hold a central place in DSB’s complex system landscape why the implementation of the backend sales platform is assumed to take place in close cooperation with DSB utilizing an agile approach. The central role entails that the backend sales platform will have a considerable number of integrations to existing and/or new DSB systems. The integrations are within 4 different business/administrative domains: Sales channel systems, Customer Support Systems, Back-end Systems and System Management. II. Main services The following main services can be highlighted regarding backend sales platform: A. Delivery of configurable standard solution that supports 4 main areas (i) commerce; (ii) journey planner; (iii) ticket, booking, product and price engine; (iv) inventory. B. Implementation and configuration of a configurable standard solution with focus on efficiency and customization in an agile cooperation. C. Integration to and from the standard solution. D. Operation and support of a solution with focus on operational stability. E. Maintenance and further development of a solution and product development with a high degree of customer involvement.