Out of Hours Service Support

Description

DMU requires the provision of an Out of Hours Support Service. The purpose of the additional service is to:<br /><br />1. enable effective out of hours IT support to staff and students of the University;<br />2. act as cover for the service desk during departmental meetings during core hours;<br />3. act, if required, as an overflow for the ITMS Service Desk at peak times of the year or during exceptional circumstanced e.g. high levels of sickness on the service desk.<br /><br />All other details in relation to this tendering opportunity, including the Specification and Instructions to Tenderers are contained within the document attached, DMU Contract Reference 2439/25.<br /><br />