The contract is for the provision of an overarching ICT Managed Support service for all Waterways Ireland sites.

Description

The contract will consist of a number of elements: • Remote monitoring of all Back Office Equipment (including but not limited to: servers, switches, UPS and virtual environment) • Support, management and maintenance of all Back Office Equipment / Software (including but not limited to: Servers, Operating Systems, Middleware, Switches, UPS, Virtual Environment) • Support, and maintenance of specialist peripherals (including but not limited to: A0 printers/scanners, CCTV) • Support, management and maintenance of the enterprise firewall environment • Support, management, maintenance and development of the VoIP (Lync 2013+) • Provision of services for the analysis, design and development of SharePoint (2013+) software based Business Applications and Systems • The Management and extension of the LAN and Wireless Networks at all sites • Continuous Process improvement in line with changing technology by provision of Specialist Advice & Services as required • Vendor Software Security, Laptop Encryption and Software Patching updates in line with best practice (e.g. ISO27001) • The provision of Technical refresh(s) of Hardware and / or Software may also be required during the lifetime of the contract.