Enterprise Service Management (ESM) Tool

Description

Derbyshire Constabulary (DC) is currently looking into the available options for the Provision of an Enterprise Service Management (ESM) tool. The force aims to reduce system costs by consolidating multiple platforms into a single, unified solution. There are a variety of contract end dates for the systems being looked at so this would be a phased integration. In the current financial climate, it is paramount that Derbyshire Constabulary maximise value for money through our digital estate. DC plan to deliver a streamlined, cost-effective, and future-ready centralised solution by consolidating business systems into an integrated Enterprise Service Management solution. This will provide financial savings to supplement the Force Service Review, enhance operational efficiency, reduce siloed processes, and empower frontline and support teams through smarter, connected technologies. DC are keen to understand advancements in technology since the previous market exercise and assess whether a single solution could support multiple enabling services departments. As part of this Request for Information (RFI) DC is exploring the replacement of the below systems with an ESM: Please note this list is not exhaustive Digital Data and Technology Department (DDaT) Information Technology Service Management (ITSM) – An ITIL-aligned ITSM tool that automates workflows and elevates IT service delivery across the organisation. The current system is provided by Alemba Limited. IT Asset Management - A unified platform for IT Asset Management, Software Licensing throughout the entire lifecycle. The current system is provided by Certero. Joint Strategic Assets Asset Management System (AMS) and Integrated Workplace Management System (IWMS) - A system used collaboratively by Derbyshire Constabulary and Derbyshire Fire and Rescue Service (DFRS). The software is designed to help manage the physical assets -such as buildings, equipment, and infrastructure -o