BUSINESS TRAVEL AGENCY SERVICES.

Description

The subject of the contract is the provision of Business Travel Services by a travel agency able to operate in Spain. The supply to the EUNAVFOR OHQ -Rota and any other persons travelling on behalf of it concerns all the tickets for travel ( by air, rail, car, bus, boat or other means of transport) and other ancillary services as car and van rental, occasional rental of hotel accommodation, travel insurance. Lot 1: General description: To provide Business Travel Services in accordance with best industry practices applicable to Spain and the European Economic area. - The management of the reservation, issue, modification, cancellation, where appropriate, and delivery of tickets, accommodation and car hire, which may be necessary for travel and stays made by EUNAVFOR - Operation Atalanta personnel for reasons of service. - Any type of service within the scope of action of a travel agency, including the performance of the necessary formalities. Special description: Full business travel service, which includes (compulsory) and is not confined to: - Air travel (quote options, changes, fare/tax refunds, advice and support) - Hotel Bookings - Car hire - National/overseas rail - Passport and Visa - Airline loyalty schemes - Travel Policy - Management Information - Travel Alerts - Overseas Security - Client Liaison / Account Management - Lounge Access - Groups and Events - Out of Hours service - 24 hour/ 7 days service cover in English language. - Have an international reservation system, global distribution system (GDS), such as Amadeus or Sabre. ESSENTIAL PERSONNEL REQUIREMENTS. - One staff as travel operator. - Working presence in the OHQ Rota.