Corporate Travel Agency and Associated Services

Description

The overall objective which underlies this agreement is to select a service provider who will, for each assignment, deliver high quality travel booking, travel management and travel administration services (otherwise referred to as associated services) and maintain business continuity for the EIB Group staff and its business travel activity. Lot 1: The overall objective which underlies this agreement is to select a service provider who will, for each assignment, deliver high quality travel booking, travel management and travel administration services (otherwise referred to as associated services) and maintain business continuity for the EIB Group staff and its business travel activity. The EIB intends to appoint a service provider who, acting as a partner under each assignment, will deliver all services as described in the technical specifications, using a combination of highly skilled and motivated people and intuitive, flexible and user-friendly technology. The EIB Group does not require ‘dedicated’ service staff, as it should be within the expertise of the Service Provider to manage their resources according to productivity, systems, volumes and demands under each assignment. This agreement’s scope of services includes (i) common requirements/working practices across all travel bookings, and (ii) provision for five (5) travel processes, which are fully described in Annex A – Technical Specifications. The EIB Group is currently transitioning towards a standard and consistent Group-wide process for travel booking, travel administration and expense claims – namely the Mission Desk service. Full transition to the Mission Desk service is planned to be in progress by the effective date of this agreement, so therefore provision must be included by the service provider in each assignment to deliver an alternative standard offline service to support those EIB Group Directorates/Divisions who have not completed the transition across to the new Mission Desk process. The full Group-wide transition is likely to happen within 2025. Estimated volumes for information purposes, relating to each of the 5 travel processes for the duration of the agreement are included in Annex B – Pricing Form. The main objectives the service provider will be required to implement and sustain throughout the agreement are as follows: • Objective 1 – maintain high travel management quality standards, monitored through robust and structured Key Performance Indicators; • Objective 2 – permanent improvement of travel and associated services, in terms of quality, efficiency and processes; • Objective 3 – accuracy and reliability of all data related to travel activities; • Objective 4 – effective communication on business planning with EIB contract management; • Objective 5 – innovation across all aspects of the services and processes; • Objective 6 – expertise to support the EIB Group sustainability targets.