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Awarded

Service Desk Provision

Published

Supplier(s)

Little Fish (UK) Limited

Value

1,002,481 GBP

Description

The supplier will provide a 24/7 service desk provision. This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests. Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.

Timeline

Award date

12 months ago

Publish date

10 months ago

Buyer information

Pension Protection Fund

Email:
comercialservices@ppf.co.uk

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Notice topics

Computer support servicesIT services: consulting, software development, Internet and supportTechnical computer support services

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesTechnical computer support servicesComputer support servicesComputer support and consultancy services

Source

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