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Awarded contract

Published

Service Desk Provision

14 Suppliers have already viewed this notice

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Buyer

Pension Protection Fund

Value

1,002,481 GBP

Current supplier

LITTLE FISH (UK) LIMITED

Description

The supplier will provide a 24/7 service desk provision. This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests. Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works.

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Chair

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Executive Officer

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Actuary

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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CPV Codes

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72000000 - IT services: consulting, software development, Internet and support
72611000 - Technical computer support services
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