Awarded contract
Published
Communications Consumer Panel: Moving Home, Staying Connected (consumer research, telecoms and postal services)
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Value
49,300 GBP
Current supplier
Strat7 Limited, trading as Jigsaw Research
Description
Research to understand recent consumer experience of moving home and interacting with telecoms and postal providers, focusing on fairness , service continuity, and challenges during transitions such as switching providers, upgrading/downgrading services, or encountering digital transformations (migrating from PSTN to IP networks, or to an area with different infrastructure or connectivity challenges).
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