Information technology services

Description

The objective of this procurement is to replace the current system for handling customer enquiries, at the same time as allowing for expansion of future solutions to be able to include multiple disciplines. In 2017 the contracting authority established a Service Centre with the purpose of assisting and supporting managers and employees in Bærum kommune regarding administrative oriented enquiries in the disciplines of Wages, HR, Procurements and Accounts. To handle the customer enquiries in the new service unit, in 2017 a service management system was procured, Pureservice, that was supposed to cover the need for case follow up in a start-up period. The current contract expires 31.12.2018. The objective of this procurement is to replace the current system for handling customer enquiries, at the same time as allowing for expansion of future solutions to be able to include multiple disciplines. In 2017 the contracting authority established a Service Centre with the purpose of assisting and supporting managers and employees in Bærum kommune regarding administrative oriented enquiries in the disciplines of Wages, HR, Procurements and Accounts. To handle the customer enquiries in the new service unit, in 2017 a service management system was procured, Pureservice, that was supposed to cover the need for case follow up in a start-up period. The current contract expires 31.12.2018.